Women's and Men's Shoes & Accessories



Our Customer Experience Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have an English-language Help Centre that may hold the answer to your query to save you time.

Help Center

Live Chat

The easiest way to get in touch with us is through Live Chat, where a member of the team will be on hand to quickly respond to your query.

To activate Live Chat click the button at the bottom right of the screen.

Any Chats received outside of the customer experience team opening hours, will be treated as an email and you can expect a response within 1-3 working days.


Drop us an email and we’ll get back to you within 1-3 working days.



Based in our UK call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.

From the UK 01202 560396
International +44 (0)120 256 0396

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.

Social Media

The Customer Experience team are also contactable through our Facebook and Twitter accounts. For any customer queries please visit:


www.twitter.com/Dune_LondonHelp @dune_londonhelp


If you need to mail anything to the Customer Experience Team, here’s the address:

The Dune Group
6-11 Elms Depot
Cambridge Road
United Kingdom

Customer Experience Team opening hours (UK time)

Monday - Friday 09:00 to 18:00
Saturday 09:00 to 13:00
Sunday Closed
Bank holidays Closed

Head Office

For general business information and enquiries.

Phone +44 (0)207 258 3605
Post The Dune Group
  9 Hatton Street
  NW8 8PL
  United Kingdom


For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.

Press Enquiries

To get in touch with our PR team and for more information our Press page holds all the details.

Need Some Help?

Contact our Customer Experience Team on +44 (0)333 2407306 or checkout our Contact Us Page on this web site.